Balanced Body

Store

About My Order : Guarantee

30 Day Money Back Guarantee

Except for certain equipment and items identified in the Returns Policy below, your purchase is protected by our 30-day money back guarantee. We will gladly exchange the returned item, issue credit for a future purchase, or issue a refund for items returned in original packaging and like-new condition. Should you wish to return any item for any reason, please contact us for a Return Merchandise Authorization (RMA) number, within 30 days from the date of shipment, prior to returning the item. Shipping and handling charges on sent and returned items are non-refundable.

Damaged Merchandise

We will repair or replace any item, including non-returnable items, that are delivered to you in damaged condition provided that you report such damage to us within three (3) business days from the date you received the item and follow the return procedure described below.

Discrepancies

Any discrepancies from the packing slip enclosed with your shipment must be reported to us within three (3) business days from the date you received the shipment.

Customer Credit

A refund or credit for returned items will be issued after merchandise is received and inspected. Credit will not be given for used or worn merchandise. We also cannot issue a refund or credit if you return an item to us that becomes damaged during the return shipment, due to improper packaging.