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About My Order : Returns & Warranty

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Returns

Non-Returnable Products

Unless covered by warranty, these Balanced Body products are not returnable:

  • Custom products: any product ordered with custom upholstery or equipment configuration.
  • Equipment: wood reformers, trapeze and mat tables, reformer/trapeze combinations, reformers with towers, CoreAligns, chairs and ladder barrels.
  • Non-equipment products: springs, twin mat conversions, wall tower mats.
  • DVDs: opened DVDs are not returnable unless defective. Defective DVDs may be exchanged for an identical replacement.
Return Procedure

To return a returnable item to Balanced Body, Buyer must call Balanced Body Customer Service to receive a Return Merchandise Authorization (RMA) number.

  • The RMA must be clearly marked on the outside of the package of any returned items. Balanced Body does not accept responsibility for items returned without an RMA number clearly marked on the outside of the package.
  • Proof of purchase must accompany all returns.
  • Unless the return is a Warranty Return (as defined below), Balanced Body must receive Buyer’s request for an RMA within thirty (30) days from the date of shipment (the date stated on the invoice) and must receive the returned items within thirty (30) days from the date on which you receive the RMA number.
  • Returned items must be in their original condition, including any retail packaging, in order to be accepted.
  • If the item arrived damaged or was not what you ordered, Balanced Body will pay the return shipping cost. For all other returns you are responsible for the return shipping cost and for any damage or loss during shipment back to us.

Limited Warranties and Exclusions

Balanced Body warrants and represents that the products listed below shall be free from defects in materials or workmanship for the duration of the warranty period for such product. This warranty extends only to the original Buyer. At Balanced Body’s sole option, we will repair, replace or refund the purchase price of any defective product covered by the foregoing warranty. Any return of products to us pursuant to the foregoing warranty are sometimes referred to in these Terms and Conditions of Sale as a “Warranty Return.” In order to make a Warranty Return, you must follow the Warranty Return Procedure below.

I. Limited Warranties

Lifetime Warranty
Standard wood frames on all Reformers, Trapeze Tables and Reformer-Trapeze Combinations. A standard frame is defined as a frame that has not been modified or altered from its original specifications by Balanced Body.

10 Years from date of Invoice
Allegro® Reformer frames and footbars, Ladder Barrels, Step Barrels, Wunda Chairs, Combo Chairs, Arm Chairs, Wall Towers, Ped-o-Pull, Springboards, Towers and Foot Correctors. See exclusions below.

5 Years from date of Invoice
CoreAlign®, Orbit™, EXO® Chair, Pilates Sport® Reformer and Begin Chair®. See exclusions below.

3 year warranty
Custom wood frames on all Reformers, Trapeze Tables and Reformer-Trapeze Combinations. A custom frame is defined as a frame that has been modified or altered from its standard specifications.

2 Years from date of Invoice
Pilates IQ® Reformer (for non-commercial use), and Balanced Body Signature Springs™. See exclusions below.

1 Year from date of Invoice
Wood storage furniture, rotator discs, oversized standing platforms, BAC disc set, Spring Circle, Flex Ring Toner®, Balanced Board, Pilates Arc®, Arc Lite™, CoreFitnessRoller®, MOTR®, Bodhi Suspension System®, Konnector®, Konnector® Lite, and Oov.

90 day Warranty
Ultra-Fit Circle® and Slastix™.

II. Exclusions

What is not covered: The Limited Warranties above do not cover mechanical wear parts, resistance tubing, inflatable balls or casters. Also not covered: normal wear and tear; damage caused by failure to follow instructions, misuse, abuse, modification, unauthorized repair; scratches to the finish, or tears or indentations in the upholstery or foam, whether covered by upholstery or overmolded.

Exclusion of all other warranties: Except for the limited warranties detailed above, Balanced Body expressly disclaims all other warranties, whether express or implied, including any implied warranties of merchantability, quality or fitness for a particular purpose. Balanced Body assumes no responsibility whatsoever with respect to the use or disposition of its products by Buyer. No oral or written information or advice given by Balanced Body or any of its representatives shall create a warranty, whether express or implied, or in any way alter the scope of this exclusion of warranties. Some jurisdictions do not allow the exclusion of implied warranties, so the exclusions contained in this paragraph may not apply to you. In such event, any implied warranty shall be limited in duration to ninety (90) days from the date of invoice or to the minimum period prescribed by law. By accepting delivery of any product, buyer acknowledges and agrees that Balanced Body has made no representations or warranties, express or implied, to or for the benefit of Buyer which contradict any of the foregoing.

Warranty Return Procedure

For all returns based on the Limited Warranties detailed above, Buyer must call Balanced Body Customer Service to receive a Return Merchandise Authorization (RMA) number.

  • The RMA must be clearly marked on the outside of the package of any returned items. Balanced Body does not accept responsibility for items returned without an RMA number clearly marked on the outside of the package.
  • Proof of purchase must accompany all returns.
  • Balanced Body must receive the returned items within thirty (30) days from the date on which you receive the RMA number.
  • Buyer pays return shipping costs for warranty returns, Balanced Body pays the cost of shipping the replacement item to the Buyer.
  • In the event that Balanced Body determines, in its sole discretion, that any product returned to us (i) is not under warranty, (ii) does not satisfy the conditions for Warranty Return contained above, or (iii) is returned without following the Warranty Return Procedure, Buyer (or sender) shall be solely and fully responsible for the cost of freight and insurance to return the product to Buyer (or sender).