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Freight shipments

Large equipment items are shipped via a freight company, packed in cardboard boxes (unless you request a wooden crate at additional cost).

IMPORTANT: If you have requested that your equipment be shipped in a wooden crate, uncrating instructions are attached to the outside of the crate. To avoid damaging your equipment, read the uncrating instructions before removing the top from the crate.

INSPECTING YOUR DELIVERY: Upon arrival of your freight, you MUST inspect your order for any shipping damage (damage to the crates/boxes). If damage is visible, you must note it on the delivery waybill in the presence of the delivery person, before you or your agent signs the waybill. If you designate someone else to accept delivery of the shipment, instruct them properly. You will be held responsible for any direction your agent gives the delivery company on your behalf. Anyone signing to accept delivery must be 18 years or older.

Freight rates include only one delivery attempt. Additional charges will be applied for repeated delivery attempts. Balanced Body nor any of its third party freight carriers will set up or assemble the equipment as part of the delivery service.

You can choose between curbside delivery and Premier delivery. With both delivery services, you are responsible for setting up your equipment. Assembly instructions are included.

Curbside delivery

If you choose curbside delivery, your equipment will be delivered to the outside of the building as close to your door as possible, at a delivery time pre-arranged with you. You are then responsible for uncrating or unboxing your equipment, bringing it inside, and disposing of the crate or box.

Premier delivery (not available in Canada)

The shipping company will uncrate/unpack your equipment, deliver it inside to the room of your choice, and remove all packing materials. Assembly not included.
Stairs: additional charges apply, which are not included in the shipping cost calculated on this website. We will call you to determine any additional charges that may apply, before we ship your order.

Freight charges include one delivery attempt. Additional charges apply for repeated attempts or waiting time, if you are not present at the scheduled delivery time.

Small items are sent via FedEx (DHL in Canada)

Small items such as videos and accessories are shipped normally arrive within 5-7 business days in the continental United States and Canada. Expedited FedEx shipping is also available in the US.

International and overseas shipments

Please contact us for details.