About your Balanced Body order

Thank you for ordering from Balanced Body!

If you placed an order from our web site, you will receive an email confirmation that includes an Order Number. If you placed your order by phone, this information was given to you at that time.

Orders shipped by FedEx

Accessories, videos, DVDs, books and all smaller items are shipped via FedEx. To track an order being shipped by FedEx, please go to FedEx.com's "Alternate Reference Tracking" page and enter your Order Number in the "Track by Reference" box. Or, call 1-800-Go-FedEx (1-800-463-3339).

To track a FedEx order for which you requested "Signature Required" service, please call Balanced Body Customer Service at 1-800-Pilates (1-800-745-2837) for tracking assistance.

Orders shipped by Surface Freight

Most of our large equipment is shipped via freight carrier. To track your freight shipment, please call Balanced Body Customer Service at 1-800-Pilates (1-800-745-2837) for tracking assistance.

Our Shipping page provides more details on shipping methods available. Please visit Returns and Warranty for details on what can be returned, how to initiate a return, and our product warranties.

“Hooray! It’s wonderful to deal with such an efficient and friendly vendor. I’ve also ordered through [a competitor] and you guys are 100% better.”

Susan K.
Pilates Instructor
Oakland, CA

Email: info@pilates.com

Toll-free Phone: Monday-Friday, 6:00am to 5:00pm PT
From U.S. and Canada:1-800-745-2837
From United Kingdom and Israel: 00-800-7220-0008
From South Africa: 09-800-7220-0008
From other locations: 916-388-2838

^ Back to top