Balanced Body logo

Welcome to Balanced Body!
We hope you enjoy your online visit.

If you are located outside North America, please note that prices in our Online Store reflect the cost of doing business in the United States and Canada. Your cost may be higher. Please call or email for details.

LEARN MORE >>     ENTER SITE >>

Search Menu

MenuStore

Shipping

Orders shipped by FedEx

Accessories, videos, DVDs, books and all smaller items are shipped via FedEx. To track an order being shipped by FedEx, please go to FedEx.com’s “Alternate Reference Tracking” page and enter your Order Number in the “Track by Reference” box. Or, call 1-800-Go-FedEx (1-800-463-3339).

Orders shipped by Surface Freight

Most of our large equipment is shipped via freight carrier. To track your freight shipment, please call Balanced Body Customer Service at 1-800-Pilates (1-800-745-2837) for tracking assistance.

Shipping Terms

All products delivered to Buyer by Balanced Body® shall be FOB our warehouse (or for international shipments, EXW our warehouse - see Incoterms 2010), with risk of loss passing to Buyer upon our delivery of the products to the shipper or delivery company.

Buyer is solely responsible for payment of any and all shipping, freight and delivery charges, sales taxes, import fees and duties, value added taxes and any other charge incident to Buyer’s receipt of our products. Should any such charges accrue following issuance of invoice and payment by Buyer, Buyer agrees that such charges, if paid by Balanced Body, are immediately due and payable by Buyer unless Balanced Body® has agreed in writing to other terms of payment.

Delivery and Your Obligations

Premier Delivery

If you have paid for Premier Delivery (available in the U.S. only):

  • You do not need to assist the driver in removing the equipment from the truck;
  • The driver will come prepared to unpack your shipment, carry it inside and leave it in the room of your choice;
  • The driver will take away the packaging materials;
  • Additional charges apply for stairs, extra waiting time and unsuccessful attempts to deliver;
  • Check all items carefully as the driver unpacks and carries your order inside. Look for dents, chips, tears, scratches in the wood or metal of the equipment. Look at ALL sides of the equipment, including the bottom.
  • Check what you received against the packing list. Ensure that you have all equipment components such as ropes, risers, loops, shoulder rests and other small items which may have been left on the delivery truck.
  • If there is any damage or discrepancy, note them on the waybill bill and immediately contact Balanced Body Customer Service. (If Buyer is unable to report any damage or order discrepancy immediately, s/he must do so no later than 5 p.m. Pacific time on the third business day following the day of delivery.) Failure to do so may hinder or invalidate your claim for reimbursement or replacement.
Curbside Delivery

If you have paid for Curbside Delivery:

  • You do not need to assist the driver in removing the equipment from the truck.
  • The driver will deliver the pieces at the curb;
  • Before accepting delivery, inspect the waybill to be sure that all packages noted on the waybill have been delivered to you;
  • Before accepting delivery, carefully inspect the packaging or crating.
  • If there is any visible damage, note it on the waybill and immediately contact Balanced Body Customer Service. Failure to do so may hinder or invalidate your claim for reimbursement or replacement;
  • When you unpack your order, look for dents, chips, tears, or scratches in the wood or metal of the equipment. Look at ALL sides of the equipment, including the bottom. Ensure that you have all equipment components such as ropes, risers, loops, shoulder rests and other small items. Check what you received against the packing list. If any product is damaged, immediately call Balanced Body Customer Service. (If Buyer is unable to report any damage or order discrepancy immediately, s/he must do so no later than 5 p.m. Pacific time on the third business day following the day of delivery.) Failure to do so may hinder or invalidate your freight claim for reimbursement or replacement.

NOTE: Regardless of the type of delivery, if Buyer fails to note the damage on the waybill, Balanced Body cannot ensure payment of a freight claim for a damaged shipment.

Acceptance and Returns. Each shipment shall be deemed accepted by Buyer upon Buyer’s receipt thereof. Balanced Body will repair or replace any item, including any non-returnable item, delivered to Buyer in damaged condition, provided that Buyer reports such damage to Balanced Body within three (3) business days of the date of delivery and further provided that Buyer follow the Return Procedure detailed here.